My Amazon account was recently hacked, and I was NOT thrilled when I discovered this unfortunate problem. I’m going to share how I discovered my account was hacked, what I did about it, how it was resolved, and what you can do to secure your personal accounts. I will write another article about making our systems more secure for our customers.
Hey software friends, we need to talk. In 2016, 61% of Americans are carrying smart phones and that means they’ve also got an app store on a device in their pocket. My iPhone reports to me when I have updates to applications that need to be installed. Many times, I see a screen that looks like this on my phone:
I’ve hidden the application names and icons in an effort to protect the innocent. The problem with this approach is easy to identify when your non-technical friends and family members ask about the update notifications like this on their phones or tablets. The conversation sounds something like:
“What are these updates my phone wants me to install?”
“There are some bug fixes for the applications you have installed that the author of those apps wants you to install”
“Will it fix that issue that I’m having and I’ve been calling you about?”
“I don’t know, the update just indicates, ‘various improvements and bug fixes'”
“Then I’m not installing it, it will probably just make my problem worse”
This is not a drill… Everyone is reading your release notes!
Seriously tech friends – when you publish software updates, people want to know what you are changing. Other tech workers may stomach a “fixes and updates” release note every now and again, but in a world where the non-technical are seeing your notes, this is an opportunity for customer service engagement and you’re doing a TERRIBLE JOB at it.
When I used to publish release notes for NuGet, an open source project, I would give a one or two sentence description of the issue addressed and a link to the original issue on GitHub that discusses the reported issue and links to the software that fixed it.
Do you need to be this in-depth? No… but give us a reason to install your update. If you don’t have space in the minimal field size allocated on your app store or package management service, provide a link for more details. You can list more in a blog post, a release notes part of your docs, and even include images to show off your cool updates.
Please software authors – start telling us a little more about what work you’ve accomplished in each release. Its the right thing for your customers to show them that you are fixing things that they care about and gives credit to your development team for their accomplishments.
I’m a huge fan of unit testing… its my safety net, allowing me to make changes to an application without fear that I’ve broken core functionality. With my favorite web development framework, ASP.NET, its been very difficult to build unit tests for the server-side code that you write for the Web Forms UI framework.
I decided to do some research and start doing something about that.
This is a tough post for me to write… it is not something easy for me, but I’ll get right to it.
Friday, November 14th is the last day I will be working for Telerik as a Developer Advocate. I’ve been working for Telerik for almost two years and have enjoyed every bit of it. I have traveled around the United States and even to Bulgaria representing Telerik and their ASP.NET controls. It’s a job that I have truly enjoyed, and its a bit sad for me to leave my friends and colleagues at Telerik.
Now for the even bigger news: On Monday, November 17th I start work for my new employer. This is a job that I never dreamed I could land. I’m hard on myself: pushing myself to be a better developer, a better public speaker, a better leader for my team. I was completely flattered and honored when I received my first Microsoft MVP award. Recognition from the ASP.NET team whose products I had been using for many years was humbling to me. It is in that same spirit that I can now share that I am joining Microsoft as a Program Manager on the NuGet team. Continue reading